A. Date of birth and gender information cannot be changed from My Page.
If there is an error, we will confirm your identity and make the change.Please contact us with the following information:
We cannot accept name changes that result in the registration of a different person.
This is also not permitted for family members.
ZENJIN MITO TO IM/MUTABLE FC 先行にお申込みをされる皆様へ
We are currently receiving a large number of inquiries regarding changes to your registration information.
そのため、「Ringo Jam」側での情報反映をお待ちいただかずに、 「チケットぴあ」のお申込み画面にて「正しい個人情報」をご入力のうえ、お申込みをお願いいたします。
Please rest assured that applications will be subject to a lottery.
個人情報の修正・変更は、順次ご対応させていただきます。 修正・変更が完了しましたら、改めてご案内申し上げます。
▼関連するFAQ
https://mrsgreenapple.com/faq/detail/56
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＜Required information＞
・Full name (in kanji)
・Full name (kana)
・Nickname you set
- Date of birth (8 digits in the Gregorian calendar)
·sex
·Address
・Registered email address
·Membership number
・Plus member ID
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■ Regarding your gender information
If you select [Do not answer], you can change it to [Male/Female].
If you select [Male/Female], you cannot change it.
*It is not possible to change this to [Do not reply].
*Note ①
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
We will not be able to assist you if the fields are left blank, so please make sure to fill in all required information.
*Caution ②
Depending on your environment, the email with the above link may not launch.
*Please add [Inquiry about date of birth/gender change] at the beginning of your email.
*Caution ③
Depending on the content and circumstances, such as major changes, we may ask you to provide a photo of your identification.
Please note.
＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
We will not be able to assist you if the fields are left blank, so please make sure to fill in all required information.
Depending on your environment, the email with the above link may not launch.
*Please add [Inquiry about date of birth/gender change] at the beginning of your email.
Depending on the content and circumstances, such as major changes, we may ask you to provide a photo of your identification.
Please note.