Help & Inquiries -Mrs. GREEN APPLE OFFICIAL SITE

frequently asked Questions

I registered with the wrong date of birth and gender. Can I change my registered information?

A. 生年月日・性別の情報は、マイページから変更できません。

誤りがある場合はご本人様確認の上、変更を承ります。下記の情報を記載の上、お問い合わせください。

We cannot accept name changes that result in the registration of a different person.

ご家族の場合でも不可となります。

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＜Required information＞

・Full name (in kanji)

・Full name (kana)

・Nickname you set

- Date of birth (8 digits in the Gregorian calendar)

·sex

·Address

・Registered email address

·Membership number

・Plus member ID

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■ご性別情報について

If you select [Do not answer], you can change it to [Male/Female].

If you select [Male/Female], you cannot change it.

*It is not possible to change this to [Do not reply].

*Note ①

Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

We will not be able to assist you if the fields are left blank, so please make sure to fill in all required information.

※注意②

Depending on your environment, the email with the above link may not launch.

Please contact us using this [Inquiry Form].

*Please add [Inquiry about date of birth/gender change] at the beginning of your email.

※注意③

Depending on the content and circumstances, such as major changes, we may ask you to provide a photo of your identification.

Please note.