Help & Inquiries -Mrs. GREEN APPLE OFFICIAL SITE

frequently asked Questions

I registered with the wrong date of birth and gender.

Your date of birth and gender information cannot be changed from your My Page.

▼About your gender information

If you select [Do not answer], you can change it to [Male/Female].

If you select [Male/Female], you cannot change it.

*It is not possible to change this to [Do not reply].

If there is an error, we will verify your identity and make the changes.

Please contact us with the following information:

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＜Required information＞

・Full name (in kanji)

・Full name (kana)

・Nickname you set

- Date of birth (8 digits in the Gregorian calendar)

·sex

·Address

・Registered email address

·Membership number

・Plus member ID

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＜Request＞

Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

We will not be able to assist you if the fields are left blank, so please make sure to fill in all required information.

Depending on your environment, the email with the above link may not launch.

Please contact us using this [Inquiry Form].

*Please add [Inquiry about date of birth/gender change] at the beginning of your email.

Depending on the content and circumstances, such as major changes, we may ask you to provide a photo of your identification.

Please note.