frequently asked Questions
Can children who do not have a smartphone (email address/phone number) join?
A. Yes, you can.If a minor child is using the facility, they must register under their own name and be supervised by a parent or guardian.
Once registration is complete, we cannot change the name, even for family members.
This also applies if you discover after winning a ticket that your child's name has been registered incorrectly.
*Note ①
Basically, even if you don't have a smartphone, you can still apply for tickets to a live concert.
Please refer to the section "If your companion does not have a smartphone" on each advance booking page.
*Application conditions vary depending on each live performance, so they may not be as specified above. Please be sure to check the latest information on the special website.
※Note ②
If you are a minor, you must obtain parental consent (authorization) before joining or using the service.
All membership and use of the service by minors is subject to prior consent (authorization) from a parent or guardian.
≫Please click here for important information on how to register
Other Frequently Asked Questions
-
Q.
I haven't received my membership card.
-
Q.
I haven't received the renewal benefits/long-term renewal benefits.
-
Q.
Please tell me how to receive electronic tickets using the official app "MGA App"
-
Q.
What if my last name changes?
-
Q.
I registered with the wrong date of birth and gender. Can I change my registered information?
If the above does not resolve your issue, please contact us using the details below.