frequently asked Questions
What if my last name changes?
Your registered name (surname) information cannot be changed from My Page.
Please contact us using the details below so we can make the changes after verifying your identity.
==========
＜Required information＞
・Your full name as registered (kanji/kana)
・Last name after change (Kanji/Kana)
- Date of birth (8 digits in the Gregorian calendar)
·prefectures
・Registered phone number
・Registered email address
・Plus member ID
==========
＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
*Please add [Inquiry about name change] at the beginning of your email.
Please note that we cannot accept name changes that result in the account being held by a different person.
Please note that no changes are possible even for family members.
Other Frequently Asked Questions
-
Q.
[Annual fee course] Can I check or change the credit card information I registered?
-
Q.
[Monthly Membership Course] Can I check or change the credit card information I registered?
-
Q.
When you log in to the app, it will say "Not registered."
-
Q.
I can't log in even though the payment is complete.
-
Q.
I registered with the wrong date of birth and gender.
-
Q.
Can you tell me more about the member benefits?
If the above does not resolve your issue, please contact us using the details below.