frequently asked Questions
Can I change the delivery address from [Overseas] to [Within Japan]?
Address changes between overseas and domestic addresses are not possible.
・If a person living in Japan mistakenly enrolls as a "person living outside Japan," or if a person living outside Japan mistakenly enrolls as a "person living in Japan," you will not be able to change your course unless you cancel your membership. In such cases, please note that we will not be able to offer refunds or transfer your account information.
・If you already have a Plus member ID and would like to register as a person residing outside of Japan, your account may be registered as a Japanese account. If you are unable to select a nationality other than Japan when registering your information, please register again.
<ご注意> ※日本にお住まいの方
・表札に違う名前を掲出されている場合、登録住所の末尾に「●●(表札名)様方」とご登録ください。
Other Frequently Asked Questions
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Q.
"Privacy Policy" will be displayed.
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Please tell me how to receive electronic tickets using the "Mrs. GREEN APPLE Official App"
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[Monthly Membership Course] Can I check or change the credit card information I registered?
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When you log in to the app, it will say "Not registered."
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I can't log in even though the payment is complete.
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What if my last name changes?
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I registered with the wrong date of birth and gender.
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Can you tell me more about the member benefits?
If the above does not resolve your issue, please contact us using the details below.