About shipping of rewards
Can I change the delivery address from [Overseas] to [Within Japan]?
A. It is not possible to change your address from overseas to Japan.
・If a person living in Japan mistakenly enrolls as a "person living outside Japan," or if a person living outside Japan mistakenly enrolls as a "person living in Japan," you will not be able to change your course unless you cancel your membership. In such cases, please note that we will not be able to offer refunds or transfer your account information.
・If you already have a Plus member ID and would like to register as a person residing outside of Japan, your account may be registered as a Japanese account. If you are unable to select a nationality other than Japan when registering your information, please register again.
<Attention> *For those living in Japan
・If a different name is displayed on the nameplate, please register "●● (nameplate name)" at the end of the registered address.
Other questions about "Delivery of rewards"
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Q.
[Annual membership course] When will I receive my membership benefits (membership card)?
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Q.
There was a defect with my membership card and benefits. Can I get it exchanged?
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Q.
[For those enrolled in the annual membership plan until June 2024] I will not receive the early enrollment benefits or transfer enrollment benefits.
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Q.
I am currently a member of the "Monthly Membership Course", but if I change to the "Annual Membership Course" now, will I receive any renewal benefits?
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Q.
It has been more than five years since I joined, but I have not received the long-term membership benefits.
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Q.
I lost my membership card. Can I have it reissued?
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Q.
Is it possible to reissue the early membership benefit (pin badge)?
If the above does not resolve your issue, please contact us using the details below.