frequently asked Questions

Can I change the delivery address from [Overseas] to [Within Japan]?

Address changes between overseas and domestic addresses are not possible.


・If a person living in Japan mistakenly enrolls as a "person living outside Japan," or if a person living outside Japan mistakenly enrolls as a "person living in Japan," you will not be able to change your course unless you cancel your membership. In such cases, please note that we will not be able to offer refunds or transfer your account information.

・If you already have a Plus member ID and would like to register as a person residing outside of Japan, your account may be registered as a Japanese account. If you are unable to select a nationality other than Japan when registering your information, please register again.


<Note> *For those living in Japan
・If a different name is displayed on the nameplate, please register "●● (nameplate name)" at the end of the registered address.

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