About shipment
Can I change the delivery address from [Overseas] to [Within Japan]?
Address changes between overseas and domestic addresses are not possible.
・If a person living in Japan mistakenly enrolls as a "person living outside Japan," or if a person living outside Japan mistakenly enrolls as a "person living in Japan," you will not be able to change your course unless you cancel your membership. In such cases, please note that we will not be able to offer refunds or transfer your account information.
・If you already have a Plus member ID and would like to register as a person residing outside of Japan, your account may be registered as a Japanese account. If you are unable to select a nationality other than Japan when registering your information, please register again.
<ご注意> ※日本にお住まいの方
・表札に違う名前を掲出されている場合、登録住所の末尾に「●●(表札名)様方」とご登録ください。
Other questions about "Shipping"
-
Q.
[Annual membership course] When will I receive my sign-up benefits?
-
Q.
I haven't received my membership card.
-
Q.
There was a defect in my membership card or membership gift. Can I exchange it?
-
Q.
[For members who joined by June 2024] I will not receive the early enrollment benefits or transfer enrollment benefits.
If the above does not resolve your issue, please contact us using the details below.