About shipping of rewards
[For those enrolled in the annual membership plan until June 2024] I will not receive the early enrollment benefits or transfer enrollment benefits.
A. Applications for early enrollment benefits and transfer enrollment benefits that have not yet been receivedwill closeat23:59 on Tuesday, December 31, 2024.
Please note that we are currently unable to resend your package.
Please note that this benefit is only available to those who sign up for the Annual Membership Course by June 30, 2024.
Other questions about "Delivery of rewards"
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Q.
[Annual membership course] When will I receive my membership benefits (membership card)?
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Q.
There was a defect with my membership card and benefits. Can I get it exchanged?
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Q.
Can I change the delivery address from [Overseas] to [Within Japan]?
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Q.
I am currently a member of the "Monthly Membership Course", but if I change to the "Annual Membership Course" now, will I receive any renewal benefits?
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Q.
It has been more than five years since I joined, but I have not received the long-term membership benefits.
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Q.
I lost my membership card. Can I have it reissued?
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Q.
Is it possible to reissue the early membership benefit (pin badge)?
If the above does not resolve your issue, please contact us using the details below.