About shipping of rewards
It has been more than five years since I joined, but I have not received the long-term membership benefits.
A. Members on the "Monthly Membership Course" are not eligible for shipping, even if they have been members for more than five years.
Additionally, if it has been less than one year since you changed from the "Monthly Membership Course" to the "Annual Membership Course," the "Long-Term Renewal Benefits" will not be sent. After your next renewal procedure is complete, the renewal benefits and long-term renewal benefits will be sent together.
If you are not one of the above and have not received your benefits, please access the article titled "Annual Membership Course:Notice regarding shipping of renewal benefits/ long-term renewal benefits"and apply using the dedicated form within the inquiry period for non-delivery.
*The form will only be accessible during the application period.
*Before you contact us,MY PAGEPlease make sure that your registered address is correct.
*If the application is no longer accepted, please contact us during the next period for accepting undeliverable inquiries. Details will be determined as soon as they are determined.JAM’S NEWSWe will provide information on the following at
Other questions about "Delivery of rewards"
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[Annual membership course] When will I receive my membership benefits (membership card)?
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There was a defect with my membership card and benefits. Can I get it exchanged?
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[For those enrolled in the annual membership plan until June 2024] I will not receive the early enrollment benefits or transfer enrollment benefits.
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Can I change the delivery address from [Overseas] to [Within Japan]?
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I am currently a member of the "Monthly Membership Course", but if I change to the "Annual Membership Course" now, will I receive any renewal benefits?
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I lost my membership card. Can I have it reissued?
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Is it possible to reissue the early membership benefit (pin badge)?
If the above does not resolve your issue, please contact us using the details below.