About shipping of rewards
Is it possible to reissue the early membership benefit (pin badge)?
A. We cannot reissue the early membership benefit (pin badge).
We apologize for not being able to meet your request and appreciate your understanding.
Other questions about "Delivery of rewards"
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Q.
[Annual membership course] When will I receive my membership benefits (membership card)?
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Q.
There was a defect with my membership card and benefits. Can I get it exchanged?
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Q.
[For those enrolled in the annual membership plan until June 2024] I will not receive the early enrollment benefits or transfer enrollment benefits.
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Q.
Can I change the delivery address from [Overseas] to [Within Japan]?
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Q.
I am currently a member of the "Monthly Membership Course", but if I change to the "Annual Membership Course" now, will I receive any renewal benefits?
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Q.
It has been more than five years since I joined, but I have not received the long-term membership benefits.
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Q.
I lost my membership card. Can I have it reissued?
If the above does not resolve your issue, please contact us using the details below.