About the "Mrs. GREEN APPLE Official App"
Can I use the app on devices other than a smartphone?
The "Mrs. GREEN APPLE Official App" is for smartphones only.
This service is not compatible with feature phones (Gala-ke), Galaho, or Raku-Raku Smartphones.
Operation is not guaranteed on tablet devices (iPad, etc.).
<Recommended environment>
iOS 13.0 or later
Android 7.0 and later
*This service is limited to devices with internet connection, calling function, and phone numbers starting with 090/080/070.
* Some smartphone models are not compatible.
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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How do I download the "Mrs. GREEN APPLE Official App"?
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Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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I can't log in to the "Mrs. GREEN APPLE Official App."
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Do I need to verify my phone number for the app?
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I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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What is a "TICKET" on the app?
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Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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After I reinstalled the app, I can no longer log in.
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Can one person register multiple apps?
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If I change my device, can I still use the app?
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I'm not receiving push notifications.
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I haven't received the phone number verification SMS message.
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Can I view the content without paying the membership fee?
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The error message [E040002] appears and I cannot log in to the app.
If the above does not resolve your issue, please contact us using the details below.