About the "Mrs. GREEN APPLE Official App"
Can I use the app on devices other than a smartphone?
「Mrs. GREEN APPLE公式アプリ」はスマートフォン専用です。
フィーチャーフォン（ガラケー）・ガラホ・らくらくスマートフォンには対応しておりません。
タブレット端末（iPadなど）は動作保証外です。
＜推奨環境＞
iOS 15.0以降
Android 9.0以降
※電子チケットは申込時にご登録いただいた携帯電話番号を持つスマートフォンでのみ表示が可能です。
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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How do I download the "Mrs. GREEN APPLE Official App"?
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Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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I can't log in to the "Mrs. GREEN APPLE Official App."
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Do I need to verify my phone number for the app?
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I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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What is a "TICKET" on the app?
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Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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After I reinstalled the app, I can no longer log in.
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Can one person register multiple apps?
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If I change my device, can I still use the app?
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I'm not receiving push notifications.
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I haven't received the phone number verification SMS message.
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Can I view the content without paying the membership fee?
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The app crashes when I try to receive my e-ticket.
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What are in-app purchases (App Store payments / Google Play payments)?
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I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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I registered on the website, but I also registered on the app.
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I have registered with multiple payment methods.
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Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
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I would like to resume in-app purchases (App Store payment / Google Play payment).
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The error message [E040002] appears and I cannot log in to the app.
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