You can still access the content even if you skip phone number authentication (SMS authentication).

If you see the following message when authenticating your phone number, it means that you are already using services (including other apps) on your device with another Plus member ID (formerly EMTG ID).

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・"This phone number has already been authenticated and registered with another ID."

・"The phone number you registered has already been used and verified for another account. Please check."

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Only one Plus member ID (formerly EMTG ID) can be registered per device to the app.

Please check your registration status now.

>>If you have forgotten your Plus member ID, click here

■ If you have accidentally registered multiple IDs
Please delete any unnecessary IDs and try logging in again.

»Click here to learn how to delete your "Plus member ID"

■ If you plan to use an electronic ticket and accidentally log in with a family member's ID

We are unable to assist with logging in via the app.

We apologize for the inconvenience, but please contact Ticket Plaza after the tickets start to be displayed.

Until then, please use the browser (Safari/Google Chrome).

▼Ticket Plaza Inquiry▼

Please also see below.

> Help

If you get an error when logging in, please contact us using the information below.

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<Destination>

secure_mrsgreenapple@cc.plusmember.jp

＜Subject＞

Unable to log in to the app

<Main text>

・Uninstallation and reinstallation does not resolve the issue (please leave it as it is without deleting it) ・Full name (Kanji/Kana)

・Nickname you set

・Date of birth (8 digits in the Gregorian calendar)

・Smartphone phone number

・Registered email address

・Plus member ID

・Device you are using (iPhone/Android)

・Model details (e.g. Galaxy):

・iOS/version:

・Whether or not you are changing your device:

・Date of device change (if applicable):

<Attachment>

- The error message displayed

・Screenshot of login failure/error screen

・Screenshot of MY PAGE in the app

*Please attach screenshots of the login authentication error page and [MY PAGE] in the app.

*Please keep the attachment size to 1MB (megabyte) or less.

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≫Contact us here

*Depending on your environment, the email with the above link may not launch.

In that case, please contact us using this [Inquiry Form].