電話番号認証（SMS認証）を省略した場合でもコンテンツをご利用いただけます。

If you see the following message when authenticating your phone number, it means that you are already using services (including other apps) on your device with another Plus member ID (formerly EMTG ID).

-----------------------

・"This phone number has already been authenticated and registered with another ID."

・"The phone number you registered has already been used and verified for another account. Please check."

-----------------------

Only one Plus member ID (formerly EMTG ID) can be registered per device to the app.

Please check your registration status now.

>>If you have forgotten your Plus member ID, click here

■誤って複数のIDを登録をされた場合
不要なIDを削除いただいた上でログインをお試しください。

»Click here to learn how to delete your "Plus member ID"

■電子チケットのご利用予定があり、ご家族様のIDで誤ってログインされた場合

アプリでのログインについて、対応できかねます。

We apologize for the inconvenience, but please contact Ticket Plaza after the tickets start to be displayed.

Until then, please use the browser (Safari/Google Chrome).

▼チケプラお問い合わせ▼

下記も併せてご参照ください。

>ヘルプ

万一、ログイン時にエラーとなる場合は、下記要領でご連絡ください。

==========

<Destination>

secure_mrsgreenapple@cc.plusmember.jp

＜Subject＞

Unable to log in to the app

<Main text>

・Uninstallation and reinstallation does not resolve the issue (please leave it as it is without deleting it) ・Full name (Kanji/Kana)

・Nickname you set

・Date of birth (8 digits in the Gregorian calendar)

・Smartphone phone number

・Registered email address

・Plus member ID

・Device you are using (iPhone/Android)

・Model details (e.g. Galaxy):

・iOS/version:

・Whether or not you are changing your device:

・Date of device change (if applicable):

<Attachment>

- The error message displayed

・Screenshot of login failure/error screen

・Screenshot of MY PAGE in the app

*Please attach screenshots of the login authentication error page and [MY PAGE] in the app.

*Please keep the attachment size to 1MB (megabyte) or less.

==========

≫Contact us here

*Depending on your environment, the email with the above link may not launch.

In that case, please contact us using this [Inquiry Form].