About the official app "MGA App"
I registered on the website, but I also registered on the app.
A. If you have registered via in-app payment (App Store payment/Google Play payment) in addition to registering on the website, we cannot provide refunds or cancel your membership.
Please cancel any unnecessary registration by yourself.
About Cancelling In-App Purchases
Please refer to the following.
≫ Q. How to cancel in-app billing (App Store payment/Google Play payment)
Regarding cancellation on the web
Please refer to the following.
≫ [Monthly membership course]Click here for cancellation instructions
≫ [Annual membership course]Click here for cancellation instructions
Other questions about the official MGA App
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Q.
How do I download the "Mrs. GREEN APPLE Official App"?
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Q.
Can I use the app on devices other than a smartphone?
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My child does not have a smartphone. Can we both log in from the same device?
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Q.
I can't log in to the "MGA App".
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Do I need to verify my phone number for the app?
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I am unable to authenticate my phone number as the message "This phone number has already been authenticated with another ID" is displayed.
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Q.
How do I set up push notifications?
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I haven't received the phone number verification SMS message.
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Q.
What should I do if I cannot receive my e-ticket?
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Q.
I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
If the above does not resolve your issue, please contact us using the details below.