A. Please check the relevant information below.

■ "Ringo Jam" members

If you are alreadya registered member of "Ringo Jam," you can use the app with the same ID and password.

»Check your Plus member IDhere

»If you have forgotten your password,click here (reset)

*Half-width alphanumeric characters/up to 12 digits

■If the error message [E040002] is displayed

There is an error in the ID or password you entered.

Please be sure to enter your email address, Plus member ID, and password in half-width alphanumeric characters.

■ Those who are not registered as members

​Click here to register as a member of Mrs. GREEN APPLE's official fan club "Ringo Jam"

*Please register using a web browser (Safari / Google Chrome).

*Yahoo!Japan app and other apps are not guaranteed to work.

<If not resolved>

Please contact us with the following information:

»Contact ushere

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＜Required information＞

Your registration

・Full name (in kanji)

・Full name (kana)

·nickname

・Date of birth (8 digits in the Gregorian calendar)

·prefectures

·telephone number

<Entered when logging in>

・Plus member ID

·email address

・Password (number of digits)

・Password (first/last characters)

- The full text of the error message displayed

<Attach to email>

Screenshot of the error screen

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＜Request＞

Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

If any information is missing, we will not be able to match it with your membership information.

Please make sure to check that all fields are not blank before sending.

Depending on your environment, the email with the above link may not launch.

Please contact us using this [Inquiry Form].