About the official app "MGA App"
I can't log in to the "MGA App".
A. 下記、該当する内容をご確認ください。
■「Ringo Jam」会員の方
すでに「Ringo Jam」に会員登録されている方は、同じID・パスワードでアプリをご利用いただけます。
»Plus member IDの確認はこちら
»パスワードを忘れた場合はこちら(再設定)
*Half-width alphanumeric characters/up to 12 digits
■エラーメッセージ【E040002】が表示される場合
IDもしくはパスワードのご入力に誤りがあります。
メールアドレス・Plus member ID・パスワードは必ず【半角英数】で入力してください。
■会員登録をされていない方
Mrs.GREEN APPLE公式ファンクラブ「Ringo Jam」への会員登録はこちら
*Please register using a web browser (Safari / Google Chrome).
*Yahoo!Japan app and other apps are not guaranteed to work.
〈解決しない場合〉
Please contact us with the following information:
»お問い合わせはこちら
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<Required information>
Your registration
・Full name (in kanji)
・Full name (kana)
·nickname
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
·telephone number
<Entered when logging in>
・Plus member ID
·email address
・Password (number of digits)
・Password (first/last characters)
- The full text of the error message displayed
<Attach to email>
Screenshot of the error screen
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<Request>
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
If any information is missing, we will not be able to match it with your membership information.
Please make sure to check that all fields are not blank before sending.
Depending on your environment, the email with the above link may not launch.
Please contact us using this [Inquiry Form].
Other questions about the official MGA App
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Q.
How do I download the "Mrs. GREEN APPLE Official App"?
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Q.
Can I use the app on devices other than a smartphone?
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Q.
My child does not have a smartphone. Can we both log in from the same device?
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Q.
Do I need to verify my phone number for the app?
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Q.
I am unable to authenticate my phone number as the message "This phone number has already been authenticated with another ID" is displayed.
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Q.
How do I set up push notifications?
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Q.
I haven't received the phone number verification SMS message.
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Q.
What should I do if I cannot receive my e-ticket?
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Q.
I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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Q.
I registered on the website, but I also registered on the app.
If the above does not resolve your issue, please contact us using the details below.