About the official app "MGA App"
What should I do if I cannot receive my e-ticket?
A. If the app crashes and you are unable to receive your item, please try the following steps.
Rebooting the smartphone device.
- Uninstalling and reinstalling the app
Please operate in a location with good communication conditions, such as a Wi-Fi environment.
*To prevent fraudulent use, you may only reinstall the app up to twice a month.
<If the problem is not resolved>
If you have an electronic ticket, please contact Ticketplus.
≫For frequently asked questions about electronic tickets, pleaseclick here
*Please be sure to include the [performance date and venue name] of your win.
Please read the help section before contacting us.
Other questions about the official MGA App
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How do I download the "Mrs. GREEN APPLE Official App"?
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Can I use the app on devices other than a smartphone?
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My child does not have a smartphone. Can we both log in from the same device?
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I can't log in to the "MGA App".
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Do I need to verify my phone number for the app?
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I am unable to authenticate my phone number as the message "This phone number has already been authenticated with another ID" is displayed.
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How do I set up push notifications?
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I haven't received the phone number verification SMS message.
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I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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I registered on the website, but I also registered on the app.
If the above does not resolve your issue, please contact us using the details below.