About the "Mrs. GREEN APPLE Official App"
The app crashes when I try to receive my e-ticket.
If the app crashes, please try the following operations.
Rebooting the smartphone device.
- Uninstalling and reinstalling the app
Please operate in a location with good communication conditions, such as a Wi-Fi environment.
<If not resolved>
If you have an electronic ticket, please contact Tixplus.
Frequently Asked Questions about Electronic Tickets
*Please be sure to include the [performance date and venue name] of your win.
Please read the help section before contacting us.
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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How do I download the "Mrs. GREEN APPLE Official App"?
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Can I use the app on devices other than a smartphone?
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Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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I can't log in to the "Mrs. GREEN APPLE Official App."
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Do I need to verify my phone number for the app?
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I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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What is a "TICKET" on the app?
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Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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After I reinstalled the app, I can no longer log in.
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Can one person register multiple apps?
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If I change my device, can I still use the app?
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I'm not receiving push notifications.
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I haven't received the phone number verification SMS message.
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Can I view the content without paying the membership fee?
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What are in-app purchases (App Store payments / Google Play payments)?
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I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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I registered on the website, but I also registered on the app.
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I have registered with multiple payment methods.
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Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
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I would like to resume in-app purchases (App Store payment / Google Play payment).
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The error message [E040002] appears and I cannot log in to the app.
If the above does not resolve your issue, please contact us using the details below.