A. Please check that you have completed registration via in-app payment (App Store payment/Google Play payment).

Please check using the method below. If" Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam" Monthly Membership"is not displayed, your registration has not been completed. Please register again.

[How to check your in-app purchase registration status]

●In the case of iOS

Open the 'App' settings.

Tap your name.

3. Tap on 'Subscription'.

For Android

1. Open the Google Play app.

2. Tap the profile icon in the upper right corner.

Tap on [Payment and Subscription] and then [Subscription].

Please check the above, and if 'Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam" Monthly Membership' is displayed, please try the 'Restore' option from the registration screen in the app.

[How to restore the registration screen]

●In the case of iOS

Open the app and click on the FC exclusive content (such as MOVIE).

Click here if you agree to the above and wish to use the app without registering as a member.

3. Click on 'Restore' at the bottom of the page.

For Android

Open the app and click on the FC exclusive content (such as MOVIE).

2. Enter your Plus member ID and password to log in (If you do not have a Plus member ID, click on 'Register for Plus member ID (Free)' to sign up).

3. Click on 'Restore' at the bottom of the page.