About the "Mrs. GREEN APPLE Official App"
I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
Please check if your registration is complete through in-app purchases (App Store payment / Google Play payment).
Please check using the method below. If there is no display of 'Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam" Monthly Membership', your registration is not complete. Please register again.
▼ How to Check In-App Purchase Registration Status
●In the case of iOS
Open the 'App' settings.
Tap your name.
3. Tap on 'Subscription'.
For Android
1. Open the Google Play app.
2. Tap the profile icon in the upper right corner.
Tap on [Payment and Subscription] and then [Subscription].
Please check the above, and if 'Mrs. GREEN APPLE OFFICIAL FAN CLUB "Ringo Jam" Monthly Membership' is displayed, please try the 'Restore' option from the registration screen in the app.
▼ How to Perform 'Restore' on the Registration Screen
●In the case of iOS
Open the app and click on the FC exclusive content (such as MOVIE).
Click here if you agree to the above and wish to use the app without registering as a member.
3. Click on 'Restore' at the bottom of the page.
For Android
Open the app and click on the FC exclusive content (such as MOVIE).
2. Enter your Plus member ID and password to log in (If you do not have a Plus member ID, click on 'Register for Plus member ID (Free)' to sign up).
3. Click on 'Restore' at the bottom of the page.
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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How do I download the "Mrs. GREEN APPLE Official App"?
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Can I use the app on devices other than a smartphone?
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Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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I can't log in to the "Mrs. GREEN APPLE Official App."
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Do I need to verify my phone number for the app?
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I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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What is a "TICKET" on the app?
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Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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After I reinstalled the app, I can no longer log in.
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Can one person register multiple apps?
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If I change my device, can I still use the app?
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I'm not receiving push notifications.
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I haven't received the phone number verification SMS message.
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Can I view the content without paying the membership fee?
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The app crashes when I try to receive my e-ticket.
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What are in-app purchases (App Store payments / Google Play payments)?
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I registered on the website, but I also registered on the app.
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I have registered with multiple payment methods.
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Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
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I would like to resume in-app purchases (App Store payment / Google Play payment).
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The error message [E040002] appears and I cannot log in to the app.
If the above does not resolve your issue, please contact us using the details below.