About the "Mrs. GREEN APPLE Official App"
I haven't received the phone number verification SMS message.
Since SMS authentication using your phone number is optional, you can still use the content even if you skip the authentication. However, the following may be the causes.
(At this stage, there is no difference in service depending on whether or not authentication is performed.)
・The phone number is incorrect
- The smartphone is not capable of receiving SMS.
・The settings are not set to receive SMS.
・You are refusing to receive SMS from anonymous numbers or overseas.
If none of the above applies and SMS authentication is not successful, please check the following.
・The surrounding network may be congested, so please try again later.
・Please reload the SMS authentication screen.
・Please reinsert the SIM card.
・Please make sure you are able to receive calls from blocked numbers or overseas numbers.
- For details on how to set up your reception, please contact the mobile phone company that provided you with your SMS.
If the above does not resolve the issue, please try reinstalling the app or authenticating via voice guidance (authentication by phone).
* However, to prevent fraudulent use, reinstallation of the app is limited to twice a month.
Please note that if you exceed the limit, you will not be able to log in yourself.
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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How do I download the "Mrs. GREEN APPLE Official App"?
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Can I use the app on devices other than a smartphone?
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Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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I can't log in to the "Mrs. GREEN APPLE Official App."
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Do I need to verify my phone number for the app?
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I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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What is a "TICKET" on the app?
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Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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After I reinstalled the app, I can no longer log in.
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Can one person register multiple apps?
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If I change my device, can I still use the app?
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I'm not receiving push notifications.
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Can I view the content without paying the membership fee?
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The error message [E040002] appears and I cannot log in to the app.
If the above does not resolve your issue, please contact us using the details below.