About the official app "MGA App"
I haven't received the phone number verification SMS message.
A. 電話番号によるSMS認証は任意項目のため、認証を省略した場合でもコンテンツをご利用いただけますが、原因として下記が考えられます。
（認証の有無によるサービスの違いはございません。）
・電話番号に誤りがある
・SMSが受信可能なスマートフォンでない
・SMSが受信可能な設定になっていない
・非通知、海外からのSMS受信を拒否している
If none of the above applies and SMS authentication is not successful, please check the following.
・The surrounding network may be congested, so please try again later.
・Please reload the SMS authentication screen.
・Please reinsert the SIM card.
・Please make sure you are able to receive calls from blocked numbers or overseas numbers.
- For details on how to set up your reception, please contact the mobile phone company that provided you with your SMS.
If the above does not resolve the issue, please try reinstalling the app or authenticating via voice guidance (authentication by phone).
* However, to prevent fraudulent use, reinstallation of the app is limited to twice a month.
Please note that if you exceed the limit, you will not be able to log in yourself.
Other questions about the official MGA App
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Q.
How do I download the "Mrs. GREEN APPLE Official App"?
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Q.
Can I use the app on devices other than a smartphone?
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Q.
My child does not have a smartphone. Can we both log in from the same device?
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Q.
I can't log in to the "MGA App".
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Q.
Do I need to verify my phone number for the app?
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Q.
I am unable to authenticate my phone number as the message "This phone number has already been authenticated with another ID" is displayed.
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Q.
How do I set up push notifications?
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Q.
What should I do if I cannot receive my e-ticket?
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Q.
I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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Q.
I registered on the website, but I also registered on the app.
If the above does not resolve your issue, please contact us using the details below.