About the "Mrs. GREEN APPLE Official App"
What are in-app purchases (App Store payments / Google Play payments)?
If you wish to register for 'Ringo Jam' from within the 'Mrs. GREEN APPLE' official app,
The payment method will be "in-app purchases (App Store payment / Google Play payment)" and the monthly fee will be 660 yen (including tax).
*Monthly membership fee 550 yen (tax included) + in-app transaction fee 110 yen (tax included)
Please note that if you accidentally register with an unintended payment method, we will not be able to process refunds.
You can still use the app even if you join through the website.
There is no difference in the services provided based on the method of membership registration, whether it is through the web or in-app purchases.
<Caution>
If you registered through the app, please check your member information, such as your email address and date of birth, for any unregistered information from your My Page after completing your registration.
*Please note that if you are not registered, you may experience issues with certain services such as early ticket sales and newsletters. Thank you for your understanding in advance.
▼Service provision period
The membership will automatically renew on the same date each month, starting from the membership date, and the service period will be from the membership date to one month later.
For example, if you join on January 21, your membership will expire on February 20, the day before the start date of the following month, and will automatically renew every month on the start date thereafter.
The membership period for the month following enrollment will be from February 21 to March 20, and will automatically renew every month from the starting date thereafter.
If your subscription is active but you cannot access member content.
Please refer to the following.
About Cancelling In-App Purchases
Please refer to the following.
Q. How do I unsubscribe from in-app purchases (App Store payment / Google Play payment)?
Other questions about "About the 'Mrs. GREEN APPLE Official App'"
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How do I download the "Mrs. GREEN APPLE Official App"?
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Can I use the app on devices other than a smartphone?
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Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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I can't log in to the "Mrs. GREEN APPLE Official App."
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Do I need to verify my phone number for the app?
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I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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What is a "TICKET" on the app?
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Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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After I reinstalled the app, I can no longer log in.
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Can one person register multiple apps?
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If I change my device, can I still use the app?
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I'm not receiving push notifications.
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I haven't received the phone number verification SMS message.
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Can I view the content without paying the membership fee?
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The app crashes when I try to receive my e-ticket.
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I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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I registered on the website, but I also registered on the app.
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I have registered with multiple payment methods.
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Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
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I would like to resume in-app purchases (App Store payment / Google Play payment).
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The error message [E040002] appears and I cannot log in to the app.
If the above does not resolve your issue, please contact us using the details below.