Mrs. GREEN APPLE

First of all
To use the app, you must register with "Ringo Jam."

You will need a "Plus member ID" to register as a member.

»Check if you have a Plus member ID here

»Register for "Ringo Jam" here


●How to check if you have registered for "Ringo Jam"
Make sure you can log in using a browser.

»Log in here
*Please access using a web browser (Safari/Chrome).

You can also log in to the app using the same account information (ID and password).

If the error message [E040002] appears
There is an error in your ID or password.
Please make sure to enter your email address, Plus member ID, and password in half-width alphanumeric characters.

<Input example>
Lowercase letters: e, apple
Half-width capital letters: E, APPLE
Full-width lowercase letter: e, apple
Full-width capital letters: E, APPLE

●Notes when entering information
・When logging in with your Plus member ID, please include the first alphabetical part "E".
・Please make sure there are no spaces in the input field.

»If you forgot your password/reset it, click here
*Half-width alphanumeric characters/up to 12 digits

If the problem persists
Please contact us again using the help form below, filling in all the required information.
»Q. I can't log in to the "Mrs. GREEN APPLE official app."