Faq ・ お問い合わせ
- DOME TOUR 2025 "BABEL no TOH"
- 現在多くいただいているお問い合わせ
- よくあるお問い合わせ
- 【重要】【年会費コース】継続について
- Weverse AccountのID連携について
- About joining
- Regarding enrollment for children and those who do not own a smartphone
- About the course
- 会費のお支払いについて
- About logging in
- Changes to registered information
- 【月会費コース】退会について
- 【年会費コース】退会について
- Regarding various emails
- 特典の発送について
- Use of the Site and Content
- About the "Mrs. GREEN APPLE Official App"
- bubbleについて
- others
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Q.
Who can I contact regarding advance ticket enquiries?
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Q.
What is MAGICAL CODE?
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Q.
Please tell me which stores are offering MAGICAL CODE and how to check them.
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Q.
What can the MAGICAL CODE given as a pre-order bonus for the best album "10" be used for?
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Q.
Please tell me about registering face photos for Ringo Jam sheets.
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Q.
About application for children
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Q.
[BABEL no TOH] Please tell me about electronic tickets.
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Q.
[BABEL no TOH] Can I enter if my last name or other details have changed since I applied?
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Q.
Can I check the MAGICAL CODE used for my application?
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Q.
About the 'MGA MAGICAL 10 YEARS ANNIVERSARY LIVE 〜FJORD〜'
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Q.
I haven't received my membership card.
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Q.
[App] Various procedures via the app
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Q.
MYPAGEで家族の情報が表示され、自分の情報でログインできません
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Q.
Please tell me how to receive electronic tickets using the "Mrs. GREEN APPLE Official App"
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Q.
When you log in to the app, it will say "Not registered."
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Q.
I can't log in even though the payment is complete.
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Q.
What if my last name changes?
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Q.
I registered with the wrong date of birth and gender.
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Q.
Can you tell me more about the member benefits?
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Q.
What is 'automatic renewal'?
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Q.
Can I check or change my credit card information?
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Q.
Can I change to 'convenience store payment' while it is currently on automatic renewal?
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Q.
Weverse Accountを持っていません。
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Q.
ID連携手続き中に、間違えて「Ringo Jam」に新規登録をしてしまいました。
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Q.
Weverse Accountは持っていますが、ログイン後に「Ringo Jam」のコンテンツが見れません。
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Q.
Weverse Accountでログインするとステージ特典のポイントは貯まりますか？
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Q.
Weverse Accountと連携していることをどこから確認したらいいですか？
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Q.
「Ringo Jam」会員のはずですが、支払い画面に進んでしまいます
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Q.
What is "Ringo Jam"?
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Q.
How do I join?
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Can I join using something other than a smartphone?
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Q.
Can I view the site content without paying a membership fee?
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Can I register using a name other than my real name?
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Q.
Can I register multiple times?
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Q.
My family member is already a member, can they join at the same address?
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Q.
Can I join if I live overseas (outside Japan)?
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Q.
I have a "Plus member ID", but I cannot register as an overseas member.
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Q.
At what stage is registration complete?
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Q.
The message "Temporary registration" appears and I cannot proceed with the registration process.
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Q.
What is the expiration date of my membership?
Regarding enrollment for children and those who do not own a smartphone
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Q.
スマートフォンを持っていない未成年の子どもでも入会できますか？
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Q.
子ども（未成年）が入会希望です。会費の支払いを代行してもよいですか？
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Q.
登録者本人のスマホ・パソコンでなければ入会できませんか？
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Q.
子どもは自分のメールアドレスを持っていませんが、登録できますか？
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Q.
子どもは自分の電話番号を持っていませんが、登録できますか？
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Q.
登録情報は後から変更できますか？
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Q.
間違えて家族の名前・生年月日で登録してしまいました。どうすればよいですか？
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Q.
What is the difference between the "Monthly Fee Course" and the "Yearly Fee Course"?
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Q.
How can I change from the "Monthly Membership Course" to the "Annual Membership Course"?
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Q.
Can I register for both the "Monthly Membership Course" and the "Annual Membership Course"?
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Q.
Are there any differences in the services provided depending on the payment method?
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Q.
Can you check if the course has been changed?
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Q.
I was unable to register for the live show in time so please refund me.
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Q.
I get the message "You have reached the limit on the number of errors" and cannot register as a member.
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Q.
[Monthly membership course] Do I need to make payment every month?
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Q.
[Monthly Membership Course] How can I check my current registration status?
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Q.
[Monthly membership course] Duplicate payments are occurring every month.
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Q.
I forgot my password.
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Q.
I can't log in even though the payment is complete.
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Q.
Where can I check my Plus member ID (formerly known as EMTG ID)?
Changes to registered information
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Q.
What if my last name changes?
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Q.
Can I change the name on my registration?
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Q.
I registered with the wrong date of birth and gender.
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Q.
Can I change my registered email address?
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Q.
[Monthly membership course] Please tell me how to cancel my membership.
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Q.
[Monthly membership course] I canceled my membership, but I am still being charged via credit card.
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Q.
[Monthly membership course] I canceled my membership, but I am still being charged via carrier billing.
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Q.
[Monthly membership course] What happens to the payment if I cancel my membership?
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Q.
[Annual membership fee course] Please tell me how to cancel my membership.
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Q.
[Annual Membership Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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Q.
I haven't received any emails from the fan club.
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Q.
I have not received the reply email containing the URL for new member registration.
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Q.
You will still receive email newsletters even after canceling your membership.
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Q.
[Annual membership course] When will I receive my sign-up benefits?
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Q.
There was a defect with my membership card and benefits. Can I get it exchanged?
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Q.
Regarding the use of the video "Mrs. GREEN APPLE original sound source" and photos, videos, etc.
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Q.
About the translation function
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Q.
Will the members-only content be translated?
About the "Mrs. GREEN APPLE Official App"
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Q.
How do I download the "Mrs. GREEN APPLE Official App"?
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Q.
Can I use the app on devices other than a smartphone?
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Q.
Both my child and I are members of the fan club, but my child does not have a smartphone. Is there a way for my child to use the app?
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Q.
I can't log in to the "Mrs. GREEN APPLE Official App."
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Q.
I cannot log in to the app because the message "This phone number has already been authenticated with another ID" appears.
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Q.
What is a "TICKET" on the app?
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Q.
Can I use both the "Mrs. GREEN APPLE Official App" and "Ringo Jam"?
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Q.
After I reinstalled the app, I can no longer log in.
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Q.
Can one person register multiple apps?
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Q.
If I change my device, can I still use the app?
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Q.
I'm not receiving push notifications.
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Q.
The app crashes when I try to receive my e-ticket.
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Q.
What are in-app purchases (App Store payments / Google Play payments)?
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Q.
I registered for membership content through in-app purchases (App Store payment / Google Play payment), but I cannot view the content.
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Q.
I registered on the website, but I also registered on the app.
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Q.
I have registered with multiple payment methods.
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Q.
Please tell me how to cancel in-app purchases (App Store payment / Google Play payment).
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Q.
I would like to resume in-app purchases (App Store payment / Google Play payment).
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Q.
The error message [E040002] appears and I cannot log in to the app.
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Q.
Please let me know the contact information regarding the '10 & “Harmony” COMPLETE BOX'.
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Q.
「MGA MAGICAL 10 YEARS LANDMARK IN MITSUI SHOPPING PARK」に関するお問い合わせ先を教えてください
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Q.
「MGA MAGICAL 10 YEARS LANDMARK IN OIOI MODI」に関するお問い合わせ先を教えてください
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Q.
【グッズ通販】「MGA OFFICIAL STORE」に関するお問い合わせ先を教えてください
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Q.
Please tell me how to contact you regarding "Mrs. GREEN APPLE OFFICIAL ONLINE SHOP"
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Q.
「韓国公演Official MERCH事後受注販売」に関するお問い合わせ先を教えてください
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Q.
I was registered with the old "Ringo Jam" before it was renewed, do I need to cancel my membership?
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Q.
Please tell me where to send fan letters and presents.